Automotive consumer complaints information collection platform truck endoplasmic reticulum has announced its development of the first domestic car three packs of formal dispute settlement APP run in September 2016. The product launch will help automotive consumers more efficiently and easily safeguard the legitimate rights and interests, while helping car manufacturers and dealers more quickly understand customer needs, solve customer problems and improve customer satisfaction. Auto Warranty running dispute mechanisms to deal with APP has been certainly relevant authorities, more than 50 professionals around the country as the dispute settlement consultants involved.
It is reported that the car endoplasmic reticulum has more than 300,000 registered users, an effective complaint information in 2015 received nearly 40,000. Most of the domestic brands have been in the sale of automotive vehicles and endoplasmic reticulum and resolved to establish a feedback channel, accumulated tens of thousands of cars consumers to resolve vehicle quality or service issues.
October 2013, "domestic automotive repair, replacement, return liability" introduced. However, consumers are still many problems in applying the policy to protect their interests, individual dealers or manufacturers to take advantage of the information asymmetry deceive mislead consumers give up three packs of interest thing happened quite frequently. Thus, the expert advice of the APP in the first place, with "economic leverage" to promote active participation of experts handling Auto Warranty dispute, hoping to cultivate a group dedicated to automotive consumer disputes of technical experts, which will help improve the car three packs execution environment.
Any consumer complaints against three packs of information issues, we need to drive quality through network management backend manual review twice to ensure accuracy of information. Complaint does not meet the three packs will be converted to common problems handling of complaints. Also it includes manufacturers and regulators back end of the car will be regularly ER situation Auto Warranty dispute process were analyzed.
Currently, the amount of complaints from the mobile terminal has accounted for more than half of all the complaints endoplasmic reticulum car data. For Auto Warranty dispute resolution process can truly closed-loop problems, car endoplasmic reticulum official said: "will increase intervention efforts in Auto Warranty dispute process, regardless of whether the mediation is successful, Auto Warranty APP We should give a result. also provide professional advice on legal proceedings, if necessary, to consumers or businesses. "
In addition to practical help consumers solve the problem three packs of cars, car endoplasmic reticulum also intends to build a section APP car prices shows service policy platform, three packs in the car business, as well as aftermarket upgrades vehicle recall updates to information are available through this APP a push.
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