Liaoning, Beijing, Shanghai, Guangdong and other provinces and cities CASE (Council, Consumer Protection Commission) a total of 31 units of consumer rights limousine service recently launched on survey results released on the 29th, nearly eight percent of respondents willing to accept car service, limousine service while there is still no uniform standard to protect consumer safety and other issues were ignored.
Survey shows that more than 65.50% of the respondents said the experience had limousine service, nearly eight percent of respondents said they are willing to accept limousine service. The survey found that over 70% of respondents were "satisfied" or "very satisfied" with the limousine service.
The survey also shows that all car companies serving consumer initiatives uneven, consumer protection remains to be further improved. Investigation pointed out that some car drivers from private owners, lack of sense of service. Each car company car drivers should establish regular training mechanism, the implementation of the elimination system. Car companies to improve and perfect the car in APP end service experience, setting someone to deal with consumer complaints, improve consumer rights protection mechanism.
31 units of consumer rights proposal, limousine service uniform standards should be introduced as soon as possible, the relevant regulatory authorities industry regulatory measures should be introduced as soon as possible, to build consumer protection industry self-regulation and supervision mechanisms.
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