FAW-Volkswagen Automobile Co., Ltd., SAIC-Volkswagen Automobile Co., Ltd., China Gas Turbine Co., Ltd., China Gas Turbine Co., Ltd., China Gas Turbine Co., Ltd. Issued a statement on the "joint service operations to protect the comfort of the car," the statement will be related to domestic car owners free replacement of the relevant sound insulation materials, to solve some of the vehicles may encounter due to sound insulation caused by internal odor problems, the following is Statement Original:
● The service is designed to address the internal odor problems that may be encountered by some vehicles due to sound insulation.
● The service involves FAW-Volkswagen Co., Ltd. Audi brand, Volkswagen brand and SAIC Volkswagen Co., Ltd. Skoda brand-related domestic models.
● For the owner to provide free replacement of the relevant sound insulation services.
Volkswagen Group (China), FAW - Volkswagen Motor Co., Ltd., SAIC Volkswagen Automobile Co., Ltd. will jointly carry out service operations, to solve some of the vehicles may exist due to sound insulation caused by internal odor problems, to protect the car comfort experience. The service operation will be implemented gradually from June 2017 onwards. Volkswagen Group (China) has always practiced long-term commitment to Chinese consumers and will continue to improve customer satisfaction through active service care and frank customer communication.
Volkswagen Group (China) has long enjoyed the comfort of the car. In this case, some of the vehicles involved in the operation of the vehicle noise insulation materials installed in some cases, particularly in hot climates, may produce odor. This problem occurs on vehicles in certain years. We apologize for the distress caused by the relevant owners.
In order to provide customers with the most convenient service, we will be in the relevant vehicles into the store for routine maintenance or maintenance related checks, and as needed free replacement of new and improved sound insulation materials. In view of the fact that the service operation involves different models and the corresponding spare parts reserves, we will gradually implement the service operation from June 2017 and cover all relevant vehicles.
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