The National Security Administration Highway Traffic plans to proceed with a public hearing July 2 to investigate the management of Fiat Chrysler recalls 20 despite several changes and new company initiatives designed to improve their recall performance.
In its response to the order of the agency for information about the 20 reports, the US FCA detailed several new initiatives and processes in the company to improve its communication and execution of recalls. He also pledged to listen to input from the NHTSA about how they should implement their recovery actions for improvement.
To improve retreats, FCA said its plans include:
• The holding fortnightly meetings with executives of security and compliance, Mopar, customer service, purchasing and other departments.
• Assigning a second vice president to manage and coordinate the efforts of withdrawal of distributors.
• Review plans for a recall campaign by senior management, as needed, with monthly updates.
• Installing new software program reminder management to monitor progress and anticipate delays.
• strengthening its research staff to review and monitor product recalls.
The changes, along with others, make the public hearing unnecessary withdrawals, FCA said in his letter June 1, which was released publicly today. However, NHTSA plans to go ahead with the hearing anyway, according to an agency spokeswoman.
"We have identified 20 recalls where we have concerns about the performance of Fiat Chrysler of its obligations under the Security Act," said NHTSA spokesman Gordon Trowbridge in a statement. "Those concerns remain, and the audience is part of the process to determine whether the company has fulfilled its obligations."
NHTSA has concerns about the timeliness and appropriateness of notifications of withdrawal of the FCA, in addition to cases of repairs that can not fix a given and low completion rates of memory defect.
In his letter to NHTSA, Chrysler said 77 percent of its recalled vehicles are repaired within 18 months of the start of a retreat on average. The calculation is based on the number of vehicles still in service, compared with the total number produced, which may contain a defect which is the common denominator.
Also in his letter, he said Chrysler may have failed to notify customers of a withdrawal within 60 days as required by law in five of the 20 withdrawals review.
Memory initiatives described in Chrysler's letter to NHTSA "reflect a deep commitment to thorough investigation and timely remedy safety defects," Chrysler said in a statement. "Despite this commitment FCA has helped to achieve positive results, we will not be satisfied until firmly reestablish the trust our customers place in us."
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